SHIPPING & RETURNS
SHIPPING POLICY
At Nebel, we strive to provide you with a smooth and seamless shopping experience, from browsing our luxurious beauty products to receiving them at your doorstep. Here’s everything you need to know about our shipping policy:
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Shipping Location: We currently offer shipping throughout India. We are working on expanding our delivery reach to more regions outside India in coming future.
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Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
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Shipping Charges: Free Shipping on orders above ₹ 499/- | ₹ 99/- on orders below ₹ 499/-
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Order Tracking: Once your order has shipped, you will receive a tracking number via email or SMS to monitor your package’s journey.
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Packaging: We ensure your products are carefully packaged to prevent any damage during transit. All our items are shipped in protective packaging to prevent any damages to your order.
RETURN & EXCHANGE POLICY
At Nebel, we take pride in delivering high-quality beauty products. However, if you’re not completely satisfied with your purchase, we’re here to help! Please read our Return & Exchange Policy below:
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Lost or Damaged items: In the unlikely event that your package is lost or damaged during shipping, please contact us within 7 days of receiving the package. We will investigate the issue and assist you with a resolution.
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Eligibility for Returns & Exchanges:
✔ A return or exchange request is made within 7 days of receiving the order.
✔ The item is damaged, defective, or incorrect upon delivery (with proof provided).
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How to Request a Return/Exchange:
✔ Email us at support@mynebel.com with your order details and reason for return/exchange.
✔ Share clear images of the product if it is damaged, defective, or incorrect.
✔ Once your request is approved, we’ll provide instructions for return shipping.